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Great coverage from coast to coast
With more than 350 field engineers and our easy modular replacement parts strategy, combined with our unique Internet-based Remote Connect Technical Support, we have you covered. Our experts can be onsite quickly, when you need them to get you back in business and to minimize down-time.
Get back to business fast
How do we do it? With Ultrasonix Remote Connect Technical Support, our consultants can connect directly to your Ultrasonix device over the internet, remotely view and diagnose technical issues, restore settings and update your device’s software. Simply call, or use the Sonix Preset Instant Message Option, and get connected for immediate hands-on technical support.
Product Warranty
3-Year Warranty
Ultrasonix offers a 3-year limited parts warranty on all our Ultrasound devices
US and Canada Support Plans
Comprehensive Support
Our best value and most popular service plan, replicating our full manufacture warranty coverage and more. Comprehensive Support includes 24 hour technical support, all field service engineer travel and labor during regular business hours, all parts, software updates, Remote Connect Technical Support during regular business hours and one periodic maintenance visit per year.
PM Plus
Ensure your device is always up-to-date and operating at peak efficiency with one factory approved periodic maintenance visit per year, Software Updates and Remote Connect Technical Support during regular business hours.
Innovation Support
Offers the most cost effective way to keep your device up-to-date with the latest innovations in imaging updates and the peace of mind knowing you are covered for most issues with our Remote Connect Technical Support services during regular business hours.
